Your Privacy Rights

In this Privacy Notice ("Notice"), we ("Intralaps", "we", "us", "our") describe, for the sake of transparency:

  • the personal information that we collect from visitors to and users of our websites ("Sites") and our online products and services (collectively, "Services")
  • The reasons behind the collection of such information
  • Our legal basis for collecting such information

Please note that:

  • All the information set out in this Notice may not apply to you. Below is an overview of the possible circumstances in which we could interact together. Our interactions with you will determine which of the following applies to you and your personal information.
  • When you share personal information with us or when we collect personal information about you, we will use it in line with this Privacy Notice. Please read this Notice carefully. If you have questions or concerns about your personal information, please contact us at info@intralaps.com
  • If, during the Services, we collect your personal information on behalf of a third party, such as one of our customers who is an event organizer ("Event Organizer "/"Client"), this will be disclosed to you at or before the time you provide your personal information. This Notice does not cover our Clients' use of your personal information outside of our Services. We are not responsible for the privacy practices of our Clients, as such we encourage you to read their respective privacy statements. Further, as a result of your interactions with our Services or use of the Sites, you may purchase products or services offered by third parties (such as magazine subscriptions, hotel bookings, or cruises) or you may elect to participate in contests, sweepstakes, or other programs (such as discount or rewards programs), offered or sponsored by third parties on the Site. We are not responsible for any such purchase you make, or participation you undertake, and as such any such purchase or participation will be subject to the relevant third party's terms and conditions.

WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT

The information we collect from you allows you to log into our Sites, use our Services and Applications, and register for events, contests, camps, licenses, classes, tickets, facility/equipment use, transactions, sales, memberships, reservations, donations, and/or activities (collectively, "Events").

Individuals (and agents of individuals) may provide us information directly or indirectly by registering for an Event or by otherwise using our Services (these individuals are referred to as "Consumers"). For example, you may enter your information in order to register for an Event, or someone who has organized a team may enter your information on your behalf to register your entire team.

In addition, Event Organizers can use our Services to create and manage Events. In some circumstances, Event Organizers provide us personal information about individuals who have registered for an Event through them. As part of the Services, we may use your personal information to contact you on behalf of the Event Organizer.

Below is a chart listing the sources from which we collect information, the type of information collected and the purpose for doing so.

Sources Type of Information Purpose for collecting
From you or event organizers when you register for an Event using our Sites or Services. • Identifiers
• Internet/electronic activity
• Commercial information
• Inferences
• Geolocation
We collect first and last name, email address, physical address, phone number, personal description or preferences, contact information of a friend (where you share this personal data with us), timing results, transaction information including payment information, and purchase history. 		We use this information to contact you to finalize your order, process your order, manage payment, manage any contact you have with us about your purchase, analyze your personal characteristics and identify and recommend appropriate Events, for profiling and analytics.

If you place a purchase using a registered account, we will add this transaction to your profile so we can understand your interests and preferences and you will see a record of your transactions.

Our legal basis for using this information includes (1) consent, (2) performance of a contract so you can create and manage your account, (3) our legitimate interests which include to improve our Sites and Services, better engage with you, prevent fraud, and secure our Sites, and (4) to comply with a legal obligation (to keep information we are required to keep).
From you when you have saved your shopping cart or placed Events in your cart without completing a registration on our Sites or Services. • Identifiers
• Internet/electronic activity
• Protected Characteristics
We may collect data related to your use of our Sites including information you have typed into a form on our Sites or Services. 		We use this information to send you reminders that you have started but not completed registering for an Event and to remind you of saved items in your shopping cart.

Our legal basis for using this information includes our legitimate interests which include to improve our Sites and Services and to better engage with you.
From individuals who may refer you to us as a friend • Identifiers
We may collect first and last name, personal email address, organization name, professional email address, and/or professional mailing address 		We use this information to contact you about products and services that may be of interest to you.

Our legal basis for using this information includes (1) consent, where you have provided it to the individual referring you, and (2) our legitimate interest in letting you know about products and services that may be of interest to you.
From Cookies or similar technologies ("cookies") when you visit our Sites. • Identifiers
• Internet/electronic activity
• Inferences
We may collect data related to your use of our Sites including where you came from, login details, pages you looked at, duration of your visit, geographic location, and/or the links you click.

Technical information collected includes your browser type and operating system, device information, your Internet Protocol ("IP") address, and your unique ID which is given to each visitor and expiration date of the ID. 		We use this information to tailor our Sites for you, show you recommendations, marketing or content based on your profile and interests, as well as to analyze your personal characteristics or identify and recommend appropriate Events.

This information also allows our Sites and Applications to function properly and enables us to display content properly, to remember your shopping cart, and remember your login details.

We also use this information to record unique page visits and reactions to our advertising campaigns which enables us to improve future offers.

(We provide additional information in this Notice about how to opt-out of targeted advertising and data sharing to third parties.)

Our legal basis to use this information includes (1) your consent (to store cookies on your device) and (2) our legitimate interests, including to improve our Sites and Services, to better engage with you, and to secure our Sites.
From you when you create and manage your Intralaps account • Identifiers
• Protected characteristics
• Commercial information
• Professional or employment related information
During the creation or management of an account on our Sites, or through a social media login, we will ask you to provide first and last name, email address, country of residence, desired password, displayed name, date of birth, or subscription preferences. You may also provide information about your activities and interests, or other profile data such as mailing address, phone number, gender, and payment information. 		We use this information to manage your registrations, offer personalized services based on your characteristics, allow you to manage your preferences, monitor and improve our Sites and Applications, and run analytics or collect statistics. We may use the information to respond to your questions and otherwise communicate with you about your use of our services, inform you when Service updates or new Services are available, and to manage any special offers or surveys you participate in.

Our legal basis for using this information includes (1) performance of a contract so you can create and manage your account, (2) our legitimate interests including to improve our Sites and Services, better engage with you, to prevent fraud, and secure our Sites, and (3) consent
From you when you ask questions relating to our Services, your orders, your professional or personal account or rights, and customer support. • Identifiers
• Commercial information
• Audio data
We may collect first and last name, email address, phone number, date of birth, and other information you have shared with us about yourself in relation to your enquiry (which may include activities and interests). If you call and speak with a customer service representative, that call may be recorded for training purposes. 		We use this information to communicate with you about your use of our Services.

Our legal basis for using this information includes (1) consent to provide you with the service you have requested or (2) our legitimate interests which include to improve our Services, to better engage with you and to secure our Sites.
From third parties to enable business-to-business marketing • Identifiers
• Professional or employment related information
We collect first and last name, organization name, professional email address, and/or professional mailing address 		We use this information for business-to-business marketing purposes.

Our legal basis for using this information includes (1) consent, (2) performance of a contract, and (3) our legitimate interest in letting you know about products and services that may be of interest to you.

In addition to the purposes for collecting your information that are listed in the table above, we may also use your information for the following purposes which we consider to be everyday business purposes:

  • For identity and credential management, including identity verification and authentication, system and technology administration
  • To protect the security and integrity of systems, networks, applications and data, including detecting, analyzing and resolving security threats, and collaborating with law enforcement or other groups about imminent threats
  • For fraud detection and prevention
  • For legal and regulatory compliance, including all uses and disclosures of personal information that are required by law or for reasonably needed for compliance with company policies and procedures, such as: anti-money laundering programs, security and incident response programs, intellectual property protection programs, and corporate ethics and compliance hotlines
  • For audits, including financial, security, or compliance audits, and analysis and reporting
  • To enforce our contracts and to protect against injury, theft, legal liability, fraud or abuse, to protect people or property, including physical security programs
  • To de-identify the data or create aggregated datasets, such as for consolidating reporting, research or analytics
  • To make back-up copies for business continuity and disaster recovery purposes
  • For corporate governance, including mergers, acquisitions and divestitures

HOW WE SHARE PERSONAL INFORMATION WITHIN INTRALAPS AND WITH OUR SERVICE PROVIDERS, AND OTHER PARTNERS FOR OUR BUSINESS PURPOSES:

We may share any of the categories of personal information we collect for our own business purposes, as further described below:

  • With our affiliates, subsidiaries, or with our parent company where such disclosure is necessary to provide you with our Services or to manage our business.
  • With companies who help manage our business and deliver services, for example, IT service providers who help manage our IT and back office systems, process credit card payments, or administer Events, Sites and Applications.
  • With our partner websites when we publish timing results for timed Events
  • Subject to applicable legal requirements, with another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business assets to such company.

COOKIES AND OTHER TRACKING TECHNOLOGIES

A cookie is a small text file containing small amounts of information which is downloaded to / stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a website. Cookies or similar tracking technologies are used to help us remember information about your visit to the site, like your country, language and other settings. Tracking technologies allow us to understand who has seen which websites and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Site(s). They can also help us to operate our Sites more efficiently and make your next visit easier. Tracking technologies can allow us to do various other things, as explained further in our Cookie Notice which you can access by clicking the link below.

Security

We have implemented and maintain appropriate technical and organizational security measures, policies and procedures designed to reduce the risk of accidental destruction, or loss, or unauthorized disclosure or access to such information appropriate to the nature of the information concerned, including:

  • (where appropriate) password protection, encryption, and use of secure communication transmission software (known as "transport layer security" or "TLS") to protect our Sites
  • placing confidentiality requirements on our employees and service providers
  • destroying or permanently anonymizing personal information if it is no longer needed for the purposes for which it was collected
  • following strict security procedures in the storage and disclosure of your personal information to prevent unauthorized access to it

While we take appropriate technical and organizational measures to safeguard your personal information, no transmission over the Internet can ever be guaranteed to be secure. Therefore, we cannot guarantee the security of any personal information that you transfer over the Internet to us and any such transmission is at your own risk.

As the security of personal information depends in part on the security of the computer you use to communicate with us and the security you use to protect usernames and passwords, you should take steps to protect against unauthorized access to your password, computer, and web-enabled devices, among other things, by signing off after using a shared computer, inserting a password on your web-enabled device, choosing a password that nobody else knows or can easily guess, keeping your password private, and periodically changing your password. You should never share your log-in information with others. We are not responsible for any lost, stolen or compromised passwords, or for any activity on your account via unauthorized password activity.

Storing your personal information

We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this Notice. Where your information is no longer needed, we will ensure that it is disposed of in a secure manner. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.

In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.